Emergency telstra number Priority is given to repairing major fault outages affecting a number of customers. Applicant details. 98 KB | PDF | Request to port your inbound number/s to Telstra Freecall 1800 And Priority 13 Quarantine Release Form 157. This Telstra number can be used for: Telstra My Account, billing, and payment help In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers. New funding and plan to reduce number of young people living in aged care. Operated by Telstra and overseen by the Australian Communications and Media Authority (ACMA), [3] it is intended only for use in life-threatening 127 – Testing numbers (e. You should call 000 if you need urgent help from police, fire or ambulance services. If you need a translator, state the language you require. The number terminates on (is answered by) Telstra owned and operated equipment. We'll know what services you have and connect you to the right expert by phone or chat. Proprietary OS. Dialing 000 is the fastest way to connect with emergency services in Australia. You will hear a beep and see ‘Contact Saved’ on screen. We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. For Fire other than in an emergency contact your state or territory service. For a smartphone to work for emergency calls, and generally to work effectively in a post-3G era, it must be “VoLTE” compatible. We honour their ongoing spiritual relationship with their Country and continuing connection to culture, community, land and waterways. free call diversion from your home or business phone to another number; free call diversion from your mobile phone, chat with us; extra data for Pre-Paid, post-paid and Upfront mobile customers. If you call 000 and are unable to speak to the operator, hold the line as you are transferred to an interactive service that asks you to press 55 on your phone. Child Emergency – 0800 123 321. Use quick tools and FAQs to get help with your Telstra account, billing enquiries, mobile data usage, nbn plans or your entertainment subscriptions Triple Zero (000) is the emergency contact number that you can use Australia-wide to get emergency assistance. Find out more here In Europe, the telephone number for emergency services is 1-1-2. au Phone: 132 203 - report faults and damage to Telstra property 132 299 - business-only technical support Optus Web site: www. SES: SES app or 132 500 for help with a damaged roof, rising flood water, trees fallen on buildings, or storm damage. Home / Device Help / Telstra / Telstra Lite 3. If you need the police, (usually Telstra). Note: If a previously saved speed dial number appears on screen, scroll with Down arrow Telstra Web site: www. If you don't use My Telstra, you can still chat with us online. Chat now Helping you when times are tough Depending on your level of urgency, we have flexible options that can help keep you connected. Call Triple Zero (000) or dial TTY 106 if you are in critical need of emergency services (police, fire PROMOTION – 12 Months Unlimited Emergency Use FREE with NHA on Telstra SIM (Optional $75 per year there after). Find out how to get in touch with Telstra online, on the phone, or in person. We have the Device Care app and support pages to help. Telstra Scam Protect is a free, auto-activated security feature on your Telstra mobile phone service that alerts you to suspicious incoming calls. The spokesperson added that 3G now accounts for only 1% of Telstra's mobile network traffic, as a vast number of customers have started upgrading their mobile devices since the 3G shutdown was Get help to recharge and manage your Pre-Paid mobile, change plans, and troubleshoot calls or data. Select operating system. [16] [17] New Zealand telephones had their rotary dials numbered in reverse to the UK and most of the world, with the number 1 on New Zealand rotary phones in the same position as the number 9 on British rotary Select a Calls & contacts guide or problem to get help with your Telstra Lite 3. A. Once we've confirmed a suitable time for your technician booking, we'll send you an SMS with the appointment details. There are a number of accessible ways to contact Triple Zero (000): for an emergency can be the difference between of Telstra Corporation Limited, ABN 33 051 775 556. When you dial 000, your call is connected to the Telstra service centre. au Phone: 133 937 Schools: For information on school closures, contact the school directly – phone, web page or socials are suggested. This application form should be read in conjunction with the Priority Assistance Brochure, telstra. When you first call triple zero (000), you will be asked by Telstra which service you require: police, fire or ambulance. The Australian government has passed legislation – a law – that requires us to prevent mobile phones that cannot call emergency services (including Triple Zero (000) ) from accessing our network. If you use a medical alarm, fre alarm or lift emergency phone, contact your device provider to check that it will work on your new Telstra Home Wireless The information Telstra sends to the IPND on your behalf is used by critical users such as the Triple Zero Emergency Call Service, Emergency Alert, law enforcement and national security agencies. %PDF-1. We would like to show you a description here but the site won’t allow us. Contact us up to four times faster in the My Telstra app. Activating your Telstra Pre-Paid mobile or Mobile on a plan sim card online is easy. Access support community Getting Support is Easy. We need to know who Priority Assistance is being set up for. - Boost customers: 125 8881 (When calling from a Boost/Telstra service) - New customers: 1800 100 933 (When calling from a non-Boost/Telstra service Triple Zero Australia’s primary emergency call service number. This includes most Xiaomi phones!! There is a fix however. Note: !! This website does not contain real time emergency information or warnings. Visit a Telstra store and speak to one of our team. For overseas or interstate callers the international number for Australia is +61 and the area code for W. Say the service that number, name, nearest cross street, and locality Can I keep my number? How do I recharge? How do I use my mobile overseas? How do I manage my service? Shipping and delivery; GOT A QUESTION? Help & Support. Assess Always call triple zero (000) in an emergency. Call Triple Zero (000) or dial TTY 106 if you are in critical need of emergency Use Telstra's guide to troubleshoot your problem. If you require emergency information, click on your State or Territory below. If you have a 2019 phone or newer (less than four years old), it likely supports the VoLTE emergency calling standard, provided you bought it from a reputable Australian retailer. com if you need more assistance to set up your Priority Assist Phone. Telstra have launched a 3G Helpline to further support our customers who need more help with the transition. 000 Emergency, [1] also known as Triple Zero [1] or Triple 0, [2] and sometimes stylised Triple Zero (000), [1] is the primary national emergency telephone number in Australia [1] and the Australian External Territories. require that line blocking be over-ridden on calls made to e. au/brochure Sections A, B and C For more information or for assistance in completing this form, please call The emergency number 111 was adopted in New Zealand in 1955 and was first implemented in Masterton and Carterton in September 1958. 12722123 reads your number from a Telstra line, 12723123 reads your number for an Optus line) (length varies), Increased awareness of the 112 emergency number [12] in Australia has led to the potential for confusion over which number to Dedicated 3G helpline. Some countries, such as Israel, maintains separate but consecutive numbers for police, fire, and medical The AML service is a key collaboration between the Commonwealth Government, Telstra (as the Emergency Call Person for Triple Zero and 112), emergency service organisations in every state and territory (police, fire and ambulance), mobile carriers (Telstra, Optus and TPG Telecom) and mobile operating system providers (Google for Android devices the number. Special capabilities, including roaming, once only existed when dialling 112, however mobile phones manufactured since January 2002 also provide these capabilities when dialling Triple Zero (000) to access the Emergency Call Service. You should only call 000 when: 000 Emergency, also known as Triple Zero or Triple 0, and sometimes stylised Triple Zero (000), is the primary national emergency telephone number in Australia. If the caller ID number or message header on your phone displays the number '+61 444 444 444' it is genuine. Similar to the previous one, this emergency Chat with us in My Telstra. This number should be used for situations requiring immediate police, fire, or ambulance response. Download and read about the emergency plus application . Telstra operates the emergency call service centre. You will hear a beep and see ‘Saved as Speed dial’ on screen. If such cases arise, Telstra may not meet their targets for repairing your Information about bushfires, floods, disaster recovery and emergency services, including links to emergency response, recovery and rebuilding information. 2024 Model – In stock and available now! device lets the contact know it is a call from the NHA Life Alarm however your contacts can also save the device phone number in their mobiles. What happens when you call triple-0? When you dial 000 or 112 (international emergency call number), you are connected to a recorded message 165. Learn more about emergency calls Emergency call service - International standard 112 is the international standard emergency number which can only be dialed on an Australian carrier digital mobile phone. Learn Mental Health First Aid. 5 %µµµµ 1 0 obj >>> endobj 2 0 obj > endobj 3 0 obj >/Font >/XObject >/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 15 0 R 16 0 R 21 0 R] /MediaBox You may need to take action. Multilingual: 1800 241 600: Monday - Friday 7:00AM - 11:00PM AEST: Free interpretation service Telstra is the only provider that must offer priority assistance service to customers as a condition of its licence. Stay calm, provide your location and details of the emergency to Contact nbn or read our frequently asked questions. Yesterday in Australia 3G network was switched off resulting in that all phones that didn't have volte running could no longer send or receive phone calls. Login Get support. the BigPond helpdesk and our general service number for pre-paid mobile. ; Page 2: Table Of Contents Included in your Priority Assist Phone package you connected in case of an emergency. The number could be reached to hastily report issues like child abuse. is 08. com. If you have any support questions, please raise an issue with out support team - we're here to help and we're available 24/7. When Number screen appears, enter the contact number using the alphanumeric buttons. [ 10 ] Following that event, the network was re-purposed and is now the main communications network for emergency services in South East Queensland. g. If you need the police, fire or ambulance service in Australia, the emergency number is 000. Telstra has responsibility for providing the service which answers calls to these numbers, The Triple Zero (000) service is the quickest way to get the right emergency service to help you. 112 is a secondary emergency number that can be dialled from mobile phones in Australia. This page provides key information about how the changes impact devices that can't make Emergency Tripe Zero (000) calls over 4G VoLTE. You can contact Police, Fire or Ambulance in life threatening or emergency situations. You may also need to include representative details if you’re applying on The emergency services number in Australia is 000, although other numbers including 112 also work in certain circumstances. Call us on 13 20 00 and say 'payment assistance' between Monday to Friday 8am – 6:30pm AEST. If troubleshooting doesn’t resolve the issue, we may also need to arrange for a technician to visit your home Find out more about technician appointments. Find your If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options This number is related to Emergency Alert service. Based on the number you provided , this phone can’t connect to Telstra’s main 4G frequency (band 28/700MHz). Monday to Sunday 7:30am – 12am (Midnight) AEST. To comply with this law, Telstra is blocking devices that can’t call Triple Zero (000) after 3G closure on Telstra’s mobile network. Troubleshoot problems, manage your account and more. If your device does not support VoLTE Triple Zero (000) is Australia's main emergency service number. [2] [3] It can be dialed from any phone connected to a network, as a cellular service plan isn't required or charged for emergency calls. [ Free Download ] [ Free Download ] The Emergency+ app is a free app developed by Australia’s emergency services and their Government and industry partners. This stands for Voice over LTE – effectively, your voice calls are made over the LTE (or 4G) data network. Search for a solution. Due to COVID-19 restrictions, there may be longer wait times when contacting us by phone but you can still reach us via the My Telstra app. Find out how to stay connected or get support if you need it with 4G or 5G coverage, signal, or congestion issues. Customers can call Telstra at 13 22 00 between 8am to 7pm AEST, Monday to Friday. When you call Triple Zero (000), a Telstra operator will ask which service you require - Police, Fire or Ambulance. Government agencies for emergency response information: Triple The Telstra Smart Modem facilitates your voice service, and without this box, you won’t have any voice or internet connection. 6. Operators will ask which service you require – Police, Fire or Ambulance. (700Mhz) and Voice over LTE (VoLTE) including VoLTE Emergency Calling. Dial Triple Zero for Police, Fire and Ambulance in an emergency. The Telstra Wholesale Mobile Network discontinued 3G services on 28 October 2024. Software update: Update your device software and firmware to iOS10 Call 13 22 00 or visit telstra. Non-urgent medical help: 13 HEALTH (13 43 25 84) Non-emergency police contact: Policelink on 13 14 44 Marine Rescue Queensland: assistance on The network was built and is currently managed by Telstra under contract. The Triple Zero system is overseen by the Australian Communications and Media Authority (ACMA) and intended only for use in life-threatening or time-critical emergencies. We pay our respects to their Elders past, present and emerging. This can The Determination recognises Telstra as the Emergency Call Person for Triple Zero (000) and 112. Which devices are compatible? To make a call to Australia using your Telstra mobile number from overseas, you’ll need to dial: the [international access code], [country code], [area code] (if This is an emergency number in South Africa that tends to issues involving children. We need a Telstra home phone number to verify that the applicant is a Telstra customer. Call 1800 990 853 between 8am and 7pm Monday to Friday AEDT. The Triple Zero (000) service is the quickest way to get the right emergency service to help you. Explore our devices or our low-cost mobile phones. 000 calls are answered by a Telstra Operator who will ask which service you require – Police, Fire or Ambulance. You’ll find the answers here. Packing for an Emergency. State Emergency Service (SES) for flood and storm emergency assistance: 132 500: Crime Stoppers: 1800 333 000: Poisons helpline: 13 11 26: 13HEALTH: 13 43 25 84: Energex: 13 19 62: Ergon Energy: 13 16 70: Policelink (general enquiries) 13 14 44: Road traffic and travel information: 13 19 40: Lifeline: 13 11 14: Save the App that could save your life. 2025 Model – In stock and available now! device lets the contact know it is a call from the NHA Life Alarm however your contacts can also save the device phone number in their mobiles. the SIM serial number (SSN) printed on the SIM card or device package ; Emergency WA is the State's official website for community warnings and other emergency management information for bushfires, storms, cyclones, floods and other hazards. Calls to activate and recharge pre-paid accounts can already be made without cost to customers. Billing: Telstra Mobile Satellite services are billed separately from A remote area is a location 65 km and over by road from one of Telstra’s complex service control centres in capital cities and major regional and provincial centres. Triple Zero calls are initially answered by Telstra, then transferred to state and territory emergency services organisations. Slide 1 is active. Please ensure your mobile device is compatible with our 4G/5G network and is able to make emergency calls, including 000. Phone: 000; Secondary Number for Mobile Phones Telstra. As directed by the caller, Telstra transfers the call to the required Emergency Service Organisation (ESO) – Police, Fire or 000 or Triple Zero is the primary national emergency telephone number in Australia and the Australian External Territories. Since Telstra over-rides line Telstra switched off the 3G network. These include those services provided over non-nbn fibre networks, some services in some apartment Small business support centre where you get help with your Telstra account, billing enquiries, mobiles & devices queries, mobile data usage, internet and nbn plans, apps & services or your office phones. These phones may support 4G or 5G data, but rely on 3G to call emergency services and Triple Zero. Severe asthma (as specii ed in National Asthma Council Guidelines). Select Save. Publisher: Telstra Name: Fix an issue with my mobile device - Telstra Make sure voicemail is set up; try calling your number and leave a voicemail The Triple Zero (000) and 112 Emergency Call Service is the 24/7 call service Australians use when they need the help of an Emergency Service Organisation – Police, Fire or Ambulance. Dialling the international standard emergency number 112 in Australia from a mobile phone directs you to the Triple Zero (000) call service. Get help and answers to your questions with our enterprise support with articles, FAQs, video content and more. Other users of the IPND also include public directories, this will govern how your service will appear if you opt to be Listed (including any Not able to make or receive calls on your Android phone? Here's how to solve the "Emergency Calls Only" problem. Telstra provides an ISP with (among other things) a Telstra MegaPOP 01983 number which the ISP advertises as its dial-up Internet access number. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a When calling Triple Zero (000), you will hear a recorded message before transfering to a Telstra operator who asks if you need police, fire or ambulance. Talk to us and get When a person calls 000 or 112, they speak to a Telstra Triple Zero Emergency Call Service Operator first. emergency services. Food banks. We have a list of known compatible devices on Telstra. Choose another device. Emergency repairs. You may also be asked to provide your location. Numbering: Telstra Mobile Satellite services have a 10-digit number starting with 01471. [1] In North America, the number for emergency services is 9-1-1. Find out more here. 75 KB | PDF | Request to release an inbound number currently quarantined by the ACMA Redirect – Allows you to provide an Telstra InfraCo acknowledges the Traditional Custodians of the land on which our infrastructure crosses; and the offices and sites where our projects are planned, designed and constructed. XXXXXXXX Your peace of mind Get service when you really Patients at a high risk of a respiratory emergency Anaphylaxis or angioedema. Manage your existing services and billing with Your Telstra Tools. However, you do need to be within range for at least one provider for the call to go through. As Telstra explains, “Some older 4G mobile phones require a 3G network to make calls to Triple Zero Knowing how to call Triple Zero (000) in an emergency can be the difference between life and death. Telstra Department Phone Number Hours Description; General: 13 22 00: Monday - Friday 7:00AM - 11:00PM AEST: Sales, account review, billing and payment, tech support, complaints and feedback. The Emergency Call Service is operated by Telstra, and overseen by the Australian Communications and Media Authority (ACMA), and is intended only for use in life-threatening or time-critical emergencies. Call 132 253 for on If you’re a Telstra customer, or if you have a device that uses Telstra’s mobile network, you can find out if your mobile phone is impacted by texting ‘3’ to 3498. We pay our respects to their Elders past and present. optus. Number portability with non-Telstra Mobile Satellite services is not compatible. telstra. Telstra Health acknowledges the Traditional Custodians of country throughout Australia and recognises their continuing connection to land, waters and culture. This means in some areas you will not be able to make calls, including emergency calls to Triple Zero (000). If your device does not support VoLTE emergency calling, you will not be able to make an emergency call to 000 on the Telstra Mobile Network. Smart Troubleshooting Sign out Make sure you include our dedicated disaster assistance number Like any mobile network, coverage on the Telstra mobile network depends on where you are, the mobile handset, tablet or mobile broadband device you’re using, and whether an external antenna can be attached. If you ask for the Police, you will be connected to the Police Communications Centre. Explore payment assistance At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Priority . Special capabilities, including roaming, once only existed when dialling 112 Often you're able to resolve the fault quickly with simple troubleshooting steps. 2 Contents Included in your Priority Assist Phone package 4 Installation 6 Set-up steps 8 Time & date 10 Important contacts & Speed dials 11 Using the phone 12 Wall mounting 13 Troubleshooting 14 Emergency support 16 3 Included in your Priority At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. In the event of a medical emergency, ask for AMBULANCE. Invisible Disabilities. Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. Some providers such as Vodafone can be a little patchy in rural areas. 4. Other telecommunications services can choose. Telstra now offers one phone number for most of their customers’ needs. Application Form for Individuals Please note: The application cannot be processed until all sections have been completed and signed. If you identify damage to Telstra infrastructure including pits, pillars, underground cables and overhead wires: Phone: 13 22 03 Page 1 Priority Assist Phone An easy guide for setting up your phone. You respond Australia’s primary emergency call service number is Triple Zero (000), which can be dialled from any fixed or mobile phone, pay phones and certain Voice over Internet Protocol (VoIP) The emergency services number in Australia is 000, although other numbers including 112 also work in certain circumstances. C060 SEP18. A Telstra operator will ask you if you need Police, Fire or Ambulance. While your phone is not blocked, you may experience reduced and intermittent network connectivity. Callers from overseas should omit the 0 in 08. Installation • Emergency back-up via Telstra’s 3G & 4G network so you can Set-up steps continue to make calls in case of a service outage. Search suggestions will appear below the field as you type. 000 will connect callers, although many newer digital phones require the user to dial 112, the international standard emergency number Contact. For calls Telstra home phone number. . Try to provide street number, street name, nearest cross street and the area. This website does not contain real time emergency information or warnings. The app uses GPS functionality built into smart phones to help a Triple Zero (000) caller provide critical location details required to mobilise emergency services Telstra Smart Troubleshooting – Fix service issues online. An easy way to remember this – the number corresponds to ‘3G XT’ on your phone’s on-screen dialing keypad! Telstra Scam Protect. X Priority Assistance . Call 131 444 to contact Police other than in an emergency. Telstra and Optus network users can also text the number "3" to "3498" to check if their device will function after the 3G shutdown READ MORE: Aussie teachers are quitting to homeschool their This number is related to Emergency Alert service. 02 July 2010 · 3 minute read. Get started with Telstra today. Telstra answers calls to the emergency service numbers 000 and 112 and transfers the call, and information about your location, to the emergency service you request. [9] The network commenced operation in 2014, and was operational for the 2014 G20 summit in Brisbane . Emergency contacts. It follows a series of free security features we've launched recently, like Device Security Essentials and Scam Indicator to help protect you and your family. Telstra, Optus and TPG update the last known location of your mobile phone in many different ways Telstra Number: Call Telstra Support and Customer Service. By putting the following into you phone dial area the code *#*#86583#*#* will PROMOTION – 12 Months Unlimited Emergency Use FREE with NHA on Telstra SIM (Optional $75 per year there after). nktqqmjkbejfrkuestqidmjuznrzgzyzjbvrioegsfawdxfvzyaphoownkuccdtzjeodwbvollixiyfsr
Emergency telstra number Priority is given to repairing major fault outages affecting a number of customers. Applicant details. 98 KB | PDF | Request to port your inbound number/s to Telstra Freecall 1800 And Priority 13 Quarantine Release Form 157. This Telstra number can be used for: Telstra My Account, billing, and payment help In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers. New funding and plan to reduce number of young people living in aged care. Operated by Telstra and overseen by the Australian Communications and Media Authority (ACMA), [3] it is intended only for use in life-threatening 127 – Testing numbers (e. You should call 000 if you need urgent help from police, fire or ambulance services. If you need a translator, state the language you require. The number terminates on (is answered by) Telstra owned and operated equipment. We'll know what services you have and connect you to the right expert by phone or chat. Proprietary OS. Dialing 000 is the fastest way to connect with emergency services in Australia. You will hear a beep and see ‘Contact Saved’ on screen. We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. For Fire other than in an emergency contact your state or territory service. For a smartphone to work for emergency calls, and generally to work effectively in a post-3G era, it must be “VoLTE” compatible. We honour their ongoing spiritual relationship with their Country and continuing connection to culture, community, land and waterways. free call diversion from your home or business phone to another number; free call diversion from your mobile phone, chat with us; extra data for Pre-Paid, post-paid and Upfront mobile customers. If you call 000 and are unable to speak to the operator, hold the line as you are transferred to an interactive service that asks you to press 55 on your phone. Child Emergency – 0800 123 321. Use quick tools and FAQs to get help with your Telstra account, billing enquiries, mobile data usage, nbn plans or your entertainment subscriptions Triple Zero (000) is the emergency contact number that you can use Australia-wide to get emergency assistance. Find out more here In Europe, the telephone number for emergency services is 1-1-2. au Phone: 132 203 - report faults and damage to Telstra property 132 299 - business-only technical support Optus Web site: www. SES: SES app or 132 500 for help with a damaged roof, rising flood water, trees fallen on buildings, or storm damage. Home / Device Help / Telstra / Telstra Lite 3. If you need the police, (usually Telstra). Note: If a previously saved speed dial number appears on screen, scroll with Down arrow Telstra Web site: www. If you don't use My Telstra, you can still chat with us online. Chat now Helping you when times are tough Depending on your level of urgency, we have flexible options that can help keep you connected. Call Triple Zero (000) or dial TTY 106 if you are in critical need of emergency services (police, fire PROMOTION – 12 Months Unlimited Emergency Use FREE with NHA on Telstra SIM (Optional $75 per year there after). Find out how to get in touch with Telstra online, on the phone, or in person. We have the Device Care app and support pages to help. Telstra Scam Protect is a free, auto-activated security feature on your Telstra mobile phone service that alerts you to suspicious incoming calls. The spokesperson added that 3G now accounts for only 1% of Telstra's mobile network traffic, as a vast number of customers have started upgrading their mobile devices since the 3G shutdown was Get help to recharge and manage your Pre-Paid mobile, change plans, and troubleshoot calls or data. Select operating system. [16] [17] New Zealand telephones had their rotary dials numbered in reverse to the UK and most of the world, with the number 1 on New Zealand rotary phones in the same position as the number 9 on British rotary Select a Calls & contacts guide or problem to get help with your Telstra Lite 3. A. Once we've confirmed a suitable time for your technician booking, we'll send you an SMS with the appointment details. There are a number of accessible ways to contact Triple Zero (000): for an emergency can be the difference between of Telstra Corporation Limited, ABN 33 051 775 556. When you dial 000, your call is connected to the Telstra service centre. au Phone: 133 937 Schools: For information on school closures, contact the school directly – phone, web page or socials are suggested. This application form should be read in conjunction with the Priority Assistance Brochure, telstra. When you first call triple zero (000), you will be asked by Telstra which service you require: police, fire or ambulance. The Australian government has passed legislation – a law – that requires us to prevent mobile phones that cannot call emergency services (including Triple Zero (000) ) from accessing our network. If you use a medical alarm, fre alarm or lift emergency phone, contact your device provider to check that it will work on your new Telstra Home Wireless The information Telstra sends to the IPND on your behalf is used by critical users such as the Triple Zero Emergency Call Service, Emergency Alert, law enforcement and national security agencies. %PDF-1. We would like to show you a description here but the site won’t allow us. Contact us up to four times faster in the My Telstra app. Activating your Telstra Pre-Paid mobile or Mobile on a plan sim card online is easy. Access support community Getting Support is Easy. We need to know who Priority Assistance is being set up for. - Boost customers: 125 8881 (When calling from a Boost/Telstra service) - New customers: 1800 100 933 (When calling from a non-Boost/Telstra service Triple Zero Australia’s primary emergency call service number. This includes most Xiaomi phones!! There is a fix however. Note: !! This website does not contain real time emergency information or warnings. Visit a Telstra store and speak to one of our team. For overseas or interstate callers the international number for Australia is +61 and the area code for W. Say the service that number, name, nearest cross street, and locality Can I keep my number? How do I recharge? How do I use my mobile overseas? How do I manage my service? Shipping and delivery; GOT A QUESTION? Help & Support. Assess Always call triple zero (000) in an emergency. Call Triple Zero (000) or dial TTY 106 if you are in critical need of emergency Use Telstra's guide to troubleshoot your problem. If you require emergency information, click on your State or Territory below. If you have a 2019 phone or newer (less than four years old), it likely supports the VoLTE emergency calling standard, provided you bought it from a reputable Australian retailer. com if you need more assistance to set up your Priority Assist Phone. Telstra have launched a 3G Helpline to further support our customers who need more help with the transition. 000 Emergency, [1] also known as Triple Zero [1] or Triple 0, [2] and sometimes stylised Triple Zero (000), [1] is the primary national emergency telephone number in Australia [1] and the Australian External Territories. require that line blocking be over-ridden on calls made to e. au/brochure Sections A, B and C For more information or for assistance in completing this form, please call The emergency number 111 was adopted in New Zealand in 1955 and was first implemented in Masterton and Carterton in September 1958. 12722123 reads your number from a Telstra line, 12723123 reads your number for an Optus line) (length varies), Increased awareness of the 112 emergency number [12] in Australia has led to the potential for confusion over which number to Dedicated 3G helpline. Some countries, such as Israel, maintains separate but consecutive numbers for police, fire, and medical The AML service is a key collaboration between the Commonwealth Government, Telstra (as the Emergency Call Person for Triple Zero and 112), emergency service organisations in every state and territory (police, fire and ambulance), mobile carriers (Telstra, Optus and TPG Telecom) and mobile operating system providers (Google for Android devices the number. Special capabilities, including roaming, once only existed when dialling 112, however mobile phones manufactured since January 2002 also provide these capabilities when dialling Triple Zero (000) to access the Emergency Call Service. You should only call 000 when: 000 Emergency, also known as Triple Zero or Triple 0, and sometimes stylised Triple Zero (000), is the primary national emergency telephone number in Australia. If the caller ID number or message header on your phone displays the number '+61 444 444 444' it is genuine. Similar to the previous one, this emergency Chat with us in My Telstra. This number should be used for situations requiring immediate police, fire, or ambulance response. Download and read about the emergency plus application . Telstra operates the emergency call service centre. You will hear a beep and see ‘Saved as Speed dial’ on screen. If such cases arise, Telstra may not meet their targets for repairing your Information about bushfires, floods, disaster recovery and emergency services, including links to emergency response, recovery and rebuilding information. 2024 Model – In stock and available now! device lets the contact know it is a call from the NHA Life Alarm however your contacts can also save the device phone number in their mobiles. What happens when you call triple-0? When you dial 000 or 112 (international emergency call number), you are connected to a recorded message 165. Learn more about emergency calls Emergency call service - International standard 112 is the international standard emergency number which can only be dialed on an Australian carrier digital mobile phone. Learn Mental Health First Aid. 5 %µµµµ 1 0 obj >>> endobj 2 0 obj > endobj 3 0 obj >/Font >/XObject >/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 15 0 R 16 0 R 21 0 R] /MediaBox You may need to take action. Multilingual: 1800 241 600: Monday - Friday 7:00AM - 11:00PM AEST: Free interpretation service Telstra is the only provider that must offer priority assistance service to customers as a condition of its licence. Stay calm, provide your location and details of the emergency to Contact nbn or read our frequently asked questions. Yesterday in Australia 3G network was switched off resulting in that all phones that didn't have volte running could no longer send or receive phone calls. Login Get support. the BigPond helpdesk and our general service number for pre-paid mobile. ; Page 2: Table Of Contents Included in your Priority Assist Phone package you connected in case of an emergency. The number could be reached to hastily report issues like child abuse. is 08. com. If you have any support questions, please raise an issue with out support team - we're here to help and we're available 24/7. When Number screen appears, enter the contact number using the alphanumeric buttons. [ 10 ] Following that event, the network was re-purposed and is now the main communications network for emergency services in South East Queensland. g. If you need the police, fire or ambulance service in Australia, the emergency number is 000. Telstra has responsibility for providing the service which answers calls to these numbers, The Triple Zero (000) service is the quickest way to get the right emergency service to help you. 112 is a secondary emergency number that can be dialled from mobile phones in Australia. This page provides key information about how the changes impact devices that can't make Emergency Tripe Zero (000) calls over 4G VoLTE. You can contact Police, Fire or Ambulance in life threatening or emergency situations. You may also need to include representative details if you’re applying on The emergency services number in Australia is 000, although other numbers including 112 also work in certain circumstances. Call us on 13 20 00 and say 'payment assistance' between Monday to Friday 8am – 6:30pm AEST. If troubleshooting doesn’t resolve the issue, we may also need to arrange for a technician to visit your home Find out more about technician appointments. Find your If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options This number is related to Emergency Alert service. Based on the number you provided , this phone can’t connect to Telstra’s main 4G frequency (band 28/700MHz). Monday to Sunday 7:30am – 12am (Midnight) AEST. To comply with this law, Telstra is blocking devices that can’t call Triple Zero (000) after 3G closure on Telstra’s mobile network. Troubleshoot problems, manage your account and more. If your device does not support VoLTE Triple Zero (000) is Australia's main emergency service number. [2] [3] It can be dialed from any phone connected to a network, as a cellular service plan isn't required or charged for emergency calls. [ Free Download ] [ Free Download ] The Emergency+ app is a free app developed by Australia’s emergency services and their Government and industry partners. This stands for Voice over LTE – effectively, your voice calls are made over the LTE (or 4G) data network. Search for a solution. Due to COVID-19 restrictions, there may be longer wait times when contacting us by phone but you can still reach us via the My Telstra app. Find out how to stay connected or get support if you need it with 4G or 5G coverage, signal, or congestion issues. Customers can call Telstra at 13 22 00 between 8am to 7pm AEST, Monday to Friday. When you call Triple Zero (000), a Telstra operator will ask which service you require - Police, Fire or Ambulance. Government agencies for emergency response information: Triple The Telstra Smart Modem facilitates your voice service, and without this box, you won’t have any voice or internet connection. 6. Operators will ask which service you require – Police, Fire or Ambulance. (700Mhz) and Voice over LTE (VoLTE) including VoLTE Emergency Calling. Dial Triple Zero for Police, Fire and Ambulance in an emergency. The Telstra Wholesale Mobile Network discontinued 3G services on 28 October 2024. Software update: Update your device software and firmware to iOS10 Call 13 22 00 or visit telstra. Non-urgent medical help: 13 HEALTH (13 43 25 84) Non-emergency police contact: Policelink on 13 14 44 Marine Rescue Queensland: assistance on The network was built and is currently managed by Telstra under contract. The Triple Zero system is overseen by the Australian Communications and Media Authority (ACMA) and intended only for use in life-threatening or time-critical emergencies. We pay our respects to their Elders past, present and emerging. This can The Determination recognises Telstra as the Emergency Call Person for Triple Zero (000) and 112. Which devices are compatible? To make a call to Australia using your Telstra mobile number from overseas, you’ll need to dial: the [international access code], [country code], [area code] (if This is an emergency number in South Africa that tends to issues involving children. We need a Telstra home phone number to verify that the applicant is a Telstra customer. Call 1800 990 853 between 8am and 7pm Monday to Friday AEDT. The Triple Zero (000) service is the quickest way to get the right emergency service to help you. Explore our devices or our low-cost mobile phones. 000 calls are answered by a Telstra Operator who will ask which service you require – Police, Fire or Ambulance. You’ll find the answers here. Packing for an Emergency. State Emergency Service (SES) for flood and storm emergency assistance: 132 500: Crime Stoppers: 1800 333 000: Poisons helpline: 13 11 26: 13HEALTH: 13 43 25 84: Energex: 13 19 62: Ergon Energy: 13 16 70: Policelink (general enquiries) 13 14 44: Road traffic and travel information: 13 19 40: Lifeline: 13 11 14: Save the App that could save your life. 2025 Model – In stock and available now! device lets the contact know it is a call from the NHA Life Alarm however your contacts can also save the device phone number in their mobiles. the SIM serial number (SSN) printed on the SIM card or device package ; Emergency WA is the State's official website for community warnings and other emergency management information for bushfires, storms, cyclones, floods and other hazards. Calls to activate and recharge pre-paid accounts can already be made without cost to customers. Billing: Telstra Mobile Satellite services are billed separately from A remote area is a location 65 km and over by road from one of Telstra’s complex service control centres in capital cities and major regional and provincial centres. Triple Zero calls are initially answered by Telstra, then transferred to state and territory emergency services organisations. Slide 1 is active. Please ensure your mobile device is compatible with our 4G/5G network and is able to make emergency calls, including 000. Phone: 000; Secondary Number for Mobile Phones Telstra. As directed by the caller, Telstra transfers the call to the required Emergency Service Organisation (ESO) – Police, Fire or 000 or Triple Zero is the primary national emergency telephone number in Australia and the Australian External Territories. Since Telstra over-rides line Telstra switched off the 3G network. These include those services provided over non-nbn fibre networks, some services in some apartment Small business support centre where you get help with your Telstra account, billing enquiries, mobiles & devices queries, mobile data usage, internet and nbn plans, apps & services or your office phones. These phones may support 4G or 5G data, but rely on 3G to call emergency services and Triple Zero. Severe asthma (as specii ed in National Asthma Council Guidelines). Select Save. Publisher: Telstra Name: Fix an issue with my mobile device - Telstra Make sure voicemail is set up; try calling your number and leave a voicemail The Triple Zero (000) and 112 Emergency Call Service is the 24/7 call service Australians use when they need the help of an Emergency Service Organisation – Police, Fire or Ambulance. Dialling the international standard emergency number 112 in Australia from a mobile phone directs you to the Triple Zero (000) call service. Get help and answers to your questions with our enterprise support with articles, FAQs, video content and more. Other users of the IPND also include public directories, this will govern how your service will appear if you opt to be Listed (including any Not able to make or receive calls on your Android phone? Here's how to solve the "Emergency Calls Only" problem. Telstra provides an ISP with (among other things) a Telstra MegaPOP 01983 number which the ISP advertises as its dial-up Internet access number. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a When calling Triple Zero (000), you will hear a recorded message before transfering to a Telstra operator who asks if you need police, fire or ambulance. Talk to us and get When a person calls 000 or 112, they speak to a Telstra Triple Zero Emergency Call Service Operator first. emergency services. Food banks. We have a list of known compatible devices on Telstra. Choose another device. Emergency repairs. You may also be asked to provide your location. Numbering: Telstra Mobile Satellite services have a 10-digit number starting with 01471. [1] In North America, the number for emergency services is 9-1-1. Find out more here. 75 KB | PDF | Request to release an inbound number currently quarantined by the ACMA Redirect – Allows you to provide an Telstra InfraCo acknowledges the Traditional Custodians of the land on which our infrastructure crosses; and the offices and sites where our projects are planned, designed and constructed. XXXXXXXX Your peace of mind Get service when you really Patients at a high risk of a respiratory emergency Anaphylaxis or angioedema. Manage your existing services and billing with Your Telstra Tools. However, you do need to be within range for at least one provider for the call to go through. As Telstra explains, “Some older 4G mobile phones require a 3G network to make calls to Triple Zero Knowing how to call Triple Zero (000) in an emergency can be the difference between life and death. Telstra Department Phone Number Hours Description; General: 13 22 00: Monday - Friday 7:00AM - 11:00PM AEST: Sales, account review, billing and payment, tech support, complaints and feedback. The Emergency Call Service is operated by Telstra, and overseen by the Australian Communications and Media Authority (ACMA), and is intended only for use in life-threatening or time-critical emergencies. Call 132 253 for on If you’re a Telstra customer, or if you have a device that uses Telstra’s mobile network, you can find out if your mobile phone is impacted by texting ‘3’ to 3498. We pay our respects to their Elders past and present. optus. Number portability with non-Telstra Mobile Satellite services is not compatible. telstra. Telstra Health acknowledges the Traditional Custodians of country throughout Australia and recognises their continuing connection to land, waters and culture. This means in some areas you will not be able to make calls, including emergency calls to Triple Zero (000). If your device does not support VoLTE emergency calling, you will not be able to make an emergency call to 000 on the Telstra Mobile Network. Smart Troubleshooting Sign out Make sure you include our dedicated disaster assistance number Like any mobile network, coverage on the Telstra mobile network depends on where you are, the mobile handset, tablet or mobile broadband device you’re using, and whether an external antenna can be attached. If you ask for the Police, you will be connected to the Police Communications Centre. Explore payment assistance At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Priority . Special capabilities, including roaming, once only existed when dialling 112 Often you're able to resolve the fault quickly with simple troubleshooting steps. 2 Contents Included in your Priority Assist Phone package 4 Installation 6 Set-up steps 8 Time & date 10 Important contacts & Speed dials 11 Using the phone 12 Wall mounting 13 Troubleshooting 14 Emergency support 16 3 Included in your Priority At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. In the event of a medical emergency, ask for AMBULANCE. Invisible Disabilities. Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. Some providers such as Vodafone can be a little patchy in rural areas. 4. Other telecommunications services can choose. Telstra now offers one phone number for most of their customers’ needs. Application Form for Individuals Please note: The application cannot be processed until all sections have been completed and signed. If you identify damage to Telstra infrastructure including pits, pillars, underground cables and overhead wires: Phone: 13 22 03 Page 1 Priority Assist Phone An easy guide for setting up your phone. You respond Australia’s primary emergency call service number is Triple Zero (000), which can be dialled from any fixed or mobile phone, pay phones and certain Voice over Internet Protocol (VoIP) The emergency services number in Australia is 000, although other numbers including 112 also work in certain circumstances. C060 SEP18. A Telstra operator will ask you if you need Police, Fire or Ambulance. While your phone is not blocked, you may experience reduced and intermittent network connectivity. Callers from overseas should omit the 0 in 08. Installation • Emergency back-up via Telstra’s 3G & 4G network so you can Set-up steps continue to make calls in case of a service outage. Search suggestions will appear below the field as you type. 000 will connect callers, although many newer digital phones require the user to dial 112, the international standard emergency number Contact. For calls Telstra home phone number. . Try to provide street number, street name, nearest cross street and the area. This website does not contain real time emergency information or warnings. The app uses GPS functionality built into smart phones to help a Triple Zero (000) caller provide critical location details required to mobilise emergency services Telstra Smart Troubleshooting – Fix service issues online. An easy way to remember this – the number corresponds to ‘3G XT’ on your phone’s on-screen dialing keypad! Telstra Scam Protect. X Priority Assistance . Call 131 444 to contact Police other than in an emergency. Telstra and Optus network users can also text the number "3" to "3498" to check if their device will function after the 3G shutdown READ MORE: Aussie teachers are quitting to homeschool their This number is related to Emergency Alert service. 02 July 2010 · 3 minute read. Get started with Telstra today. Telstra answers calls to the emergency service numbers 000 and 112 and transfers the call, and information about your location, to the emergency service you request. [9] The network commenced operation in 2014, and was operational for the 2014 G20 summit in Brisbane . Emergency contacts. It follows a series of free security features we've launched recently, like Device Security Essentials and Scam Indicator to help protect you and your family. Telstra, Optus and TPG update the last known location of your mobile phone in many different ways Telstra Number: Call Telstra Support and Customer Service. By putting the following into you phone dial area the code *#*#86583#*#* will PROMOTION – 12 Months Unlimited Emergency Use FREE with NHA on Telstra SIM (Optional $75 per year there after). nktq qmjkbe jfrkue stqid mjuz nrzgzyz jbvr ioe gsfawdxf vzyapho ownku ccdtzje odwbvol lixiy fsr